Most travel agents can handle a client who's ready to book. The real skill? Converting the almost-ready ones, the browsers, the tire-kickers, the "just looking" crowd who need a little nudge to commit. Here's the truth: what you say (and when you say it) can make or break a sale. After years of booking everything from river cruises to lifestyle getaways , I've learned that the right script at the right moment is worth its weight in commission checks. Whether you're an Omaha